Audio: Zwena Randolph, Master of Psychology. Director of Business Dev/Community Engagement. DePaul Community Health Centers:
Audio: It used to be where people thought you just go to the doctor and you’ll be well. But if you go home to violence, if you’re homeless, food insecure, you cannot think about going to the doctor.
Visuals: Bryan Refsland, a community health navigator wearing a purple polo shirt, khakis, and a facemask, carries a fruit box full of groceries down a shady sidewalk. He places the groceries into the back of an open vehicle.
Audio: Our community health navigators, they don’t just work from their desk. It’s very mobile, and so the level of support that they’re able to give someone is huge.
Visuals: View from inside the car, driving down a street lined with trees on the left and buildings on the right. Bryan removes an armload of groceries from the back of his car, closes the trunk, and walks toward the camera.
Audio: We work very hard to connect the dots for people in the community and our patients.
Visuals: A man in a black T-shirt comes part way down a flight of steps from an upper balcony to meet Bryan as he brings up the groceries to him.
Visuals: A computer screen shows the findhelp platform as a user enters information into a form.
Visuals: Text appears on screen: DePaul Community Health Centers has 12 dedicated community health navigators on staff.
Visuals: Bryan is seen from behind, sitting at his desk and working on a laptop computer.
Visuals: Text appears on screen: The navigators use findhelp.org to connect their clients to community resources.
Visuals: Two other community health navigators are seen from behind, working at their desks.
Visuals: Text appears on screen: Through findhelp.org, their closed-loop referral rate has grown to 70% in the past three years.
Audio: Zwena Randolph, Master of Psychology. Director of Business Dev/Community Engagement. DePaul Community Health Centers:
Audio: We use it as basically a case management tool. It keeps us organized, so then there’s no speculation. It’s just straight data.
Visuals: A computer screen recording shows someone using the findhelp platform to change a client’s status to “eligible.”
Visuals: Zwena Randolf talks on camera, wearing a dressy multi-colored shirt and sitting at her workstation.
Audio: Bryan Refsland. Community Health Navigator. DePaul Community Health Centers
Audio: I track my referrals, record what I’ve done for clients, check to see that they’ve gotten the help they need, to really just keep everything together.
Visuals: A computer screen recording shows a user entering client status information and making notes about their progress.
Visuals: Bryan Refsland talks on camera, wearing a purple polo shirt and sitting in front of his workstation.
Visuals: A computer screen recording shows some of findhelp’s data tools, indicating number of client referrals and how many people got connected to help as a result. The data is visually represented with a bar graph and a pie chart.
Audio: Sister Bonnie Hoffman, DC. Vice President for Mission Integration. DePaul Community Health Centers:
Audio: This technology is helping us complete that circle, complete that loop.
Visuals: Sister Bonnie Hoffman talks on camera, wearing a blue jacket over a white button-down shirt, sitting in front of a tan wall.
Audio: Shelia Alexander, Community Health Navigator, DePaul Community Health Centers:
Audio: People don’t understand what it takes to be a community health navigator
Visuals: Bryan hands a box of groceries to a client who descends a set of stairs to meet him by the roadside. Bryan gets back in his car and shuts the door.
Audio: Sometimes you have people that you give them the referral and they’re like, I got it, but then there’s a lot of people that it’s not that simple.
Visuals: Back at the office, community health navigators sit at their desks, taking notes by hand, working on their computers, and talking to clients on the phone.
Audio: You may need your rent paid. It may not happen right away. But I’m going to keep talking to you and working with you to help you make it from point A to point B.
Visuals: Shelia Alexander talks on camera, wearing a light pink sweater and sitting at her workstation.
Audio: [INSPIRATIONAL MUSIC CRESCENDOS]
Visuals: Bryan carries a box of groceries past the front of an apartment building and towards a set of stairs.
Visuals: The screen fades to white and the findhelp logo appears, then everything fades to black.